Learning Center

Do my attendees and presenters need to have a ClickWebinar account in order to join my event?

• No. You can invite anybody to join your event. All they need is a link to your meeting.

What are the software requirements to run ClickWebinar?

• ClickWebinar works on all platforms with Flash Player 10 (or above) installed. It will run on any of the popular browsers such as Firefox, MSIE 8 or Chrome.

Will ClickWebinar work on a Mac? Do you support Mac documents for presentations?

• Yes, ClickWebinar is fully compatible with Mac. Mac documents that use extensions such as .ppt, .pptx, .pdf, .png etc. are compatible with Windows files using the same extensions and can be used in ClickWebinar without any problems. If you have different files that you would like to use and they cannot be uploaded to the library, you will have to convert them to one of the recognized formats.

How much bandwidth do I need for screen sharing?

• To run smoothly, ClickWebinar will require around 512Kb/s for attendees and 1MB/s for presenters.

How can I pay for ClickWebinar?

• We accept all major credit cards including VISA, MasterCard and American Express.

How do I change my billing details?

• Log into your account and go to the SETTINGS section, then click the GO TO YOUR BILLING DETAILS button and, finally, UPDATE BILLING DETAILS. Enter your new billing information and save the settings.

Where can I see which payment plan I am on?

• To view your current plan details, log into your account and go to the SETTINGS section. You will see a box on the right hand side showing your current payment plan.

How can I upgrade my ClickWebinar plan?

• You can upgrade your plan at any time. Just go to SETTINGS and click the Upgrade button.

My account has expired. How do I restore it?

• If we are not able to process the recurring payment for your account, you will not be able to run any meetings. You will be able to use your account again as soon as the new billing details are successfully entered. If you can’t access your account, just contact Support and we will help you out.

How to prepare for an event?

• We offer 20 tips to help you prepare for a successful event. Click here to download the .pdf.

How to schedule an event.

• Choose the Schedule tab from the main menu. There you can choose to schedule a meeting (up to 25 people) or a webinar (up to 1000 people) by clicking Host a Meeting or Schedule a Webinar on the right hand side of the screen.

  You can choose to start the meeting instantly or set it up for a later time. In the newly opened window, you can adjust the settings for this event.

  Now you can assign a name to your event, add some information to the waiting room area and any information you’d like to appear in the room and when the invitations are sent. And, of course, you can create a password for your room, specify when the event should take place and how long it should last. You can also protect your event with individually assigned tokens that your attendees will need to provide when logging in (tokens are sent to them in the invitations).

  If you enable registration for your event, you will know in advance how many people want to take part and capture any additional information you need. Simply go to the Registration tab and choose which details you require for registration. You can also provide a URL where they will be redirected after the registration is completed.

How do I invite attendees to my event?

• If the event hasn't started yet, then you can invite attendees by clicking 'edit details' and then choose if you want to invite Presenters or Participants. You will need the names and email addresses to invite presenters, and you will be able to choose the participants from your ClickWebinar address book or enter them one by one.

Can I customize the messages sent from ClickWebinar?

• You can only add the signature that will be used. This is done in Settings, Personal Details.

Is it possible to limit access to the meeting room to those who have the password?

• Yes, you can create password protected meeting rooms so that only the participants who have the password would be able to join. To set the password, go to 'view/edit details' on the right hand side of the room and 'EDIT THIS MEETING'. Remember that you need to let your attendees know what the password is, otherwise they will not be able to join the meeting.

  You can also create a token protected room. Each of the invited attendees will receive an individually assigned token in the invitation and they will need to provide it when logging into the room.

How do I customize the meeting room with my own colors and logo?

• You can customize every room with your own logo and/or color themes. To do this, log into your account and click Personalize your meetings and choose the room. If you personalize your default room, all newly created rooms will look like that. To give your room a custom look, just click on the elements presented in the window. You can also customize your personal website here.

How do I reschedule an event?

• You can reschedule the meeting at any time. Just go to SCHEDULED in the menu bar and click edit details. Here you can adjust the time and other settings of your meeting.

How do I resend an invitation?

• To resend invitations, go to 'view/edit details' and then choose if you wish to invite Presenters or Participants. Then you need to provide their email addresses (and first and last names for Presenters) and click the button to send your messages.

How do I join a meeting or a webinar?

• Everybody can access an event if they have the URL for the room where it will take place. Simply paste it into your browser address bar and you will be taken to the room.

  If you do not have this link, you can also access the event from our main site http://www.clickmeeting.com/. Click Join a Meeting and provide the ID of the event you wish to take part in.

  If you do not have this either, then the only other way you can log in is by clicking the Join button in the email received from the organizer.

How do I set up my camera and sound?

• After you log into the room where the event will take place, click the options button in the Camera and voice pod and choose Audio/Video settings. You will need to click Allow in the next window to enable access to your equipment. In this window, you will choose which microphone you would like to use (if you have more than one) or may change the Microphone again. Your camera should be detected automatically, but if you have more than one, you will be prompted to choose which one ClickWebinar should use.

What is the maximum size of the files I can upload for an event?

• The maximum file size you can upload for your event is 50MB.

Can I enable video/microphone for an attendee?

• Yes. If you only wish a person to speak and not be able to control the event, you can click on the person's nickname, then click the green microphone icon. After the person accepts, a green microphone will appear next to his/her nickname.

Can I change someone who entered the room from an attendee to a presenter?

• It is possible to change the status of any attendee to presenter. Just click on the person’s nickname and choose this option. The newly assigned presenter will be able to speak to everyone and share his/her presentations.

Can I play a video for my attendees?

• You. You can play files from YouTube using the button available in the SHARE pod or use a file previously uploaded to the Storage in your account.

Can my attendees collaborate during the event?

• Yes. To collaborate on a project using whiteboard, click WHITEBOARD in the SHARE pod. In the bottom right hand corner, you will see the Collaborate check box. Check it to enable collaboration. Please note that it may not be a good idea to enable collaboration during webinars when there are a large number of participants.

How can I enable or disable chat?

• To do either, click the settings icon in the CHAT pod and check or uncheck the Enable for Participants option.

Can we collaborate on the same document during the meeting?

• You can make notes at the same time on whiteboard. We are working on a new feature that will let you collaborate on documents.

How to use an avatar instead of video?

• From the settings window, click the use avatar button, and the avatar settings window will appear. From the select from library tab, you can choose from an assortment of default smileys and images. Click upload from computer at the bottom of the window to import a picture of yourself. From the capture from camera tab, you can instantly take a snapshot using your webcam.

How to end the meeting?

• Click the end session button at the top right of the meeting window. You can choose exit myself to leave the room, but keep it open for attendees who are still downloading files, chatting, or reviewing media. Choose end session to close the meeting for all attendees.

What can I view in my Statistics?

• Statistics let you view details regarding your events and attendees. For example, when the event started and how long it lasted, how many people took part and where they were from. You can see attendee nicknames and find out more about their meeting history by clicking on a particular nickname.

How to send a thank you note to attendees of my meetings?

• ClickWebinar will automatically send a thank you message after the event is finished and attendees are taken to the 'thank you' page. This page loads after the event is ended by the organizer or presenter.

Can I keep track of my meeting history?

• Yes, the details of all your meetings will be saved in your account, and you can look them up at any time.

The file that I am trying to upload to Iibrary is stuck on 100%.

• There may be a delay refreshing the progress view. If this persists and refreshing the site does not have any effect, then try removing the file by clicking the Delete link on the right hand side. If this doesn’t work, please Add the file again after a few minutes and, if the same thing happens, then please contact Customer Support.

I turned on camera and sound but I don't hear anything?

• a) Make sure your device(s) is/are plugge

  1. Getting started:

  • Do my attendees and presenters need to have a ClickWebinar account in order to join my event?

    • No. You can invite anybody to join your event. All they need is a link to your meeting.

  • What are the software requirements to run ClickWebinar?

    • ClickWebinar works on all platforms with Flash Player 10 (or above) installed. It will run on any of the popular browsers such as Firefox, MSIE 8 or Chrome.

  • Will ClickWebinar work on a Mac? Do you support Mac documents for presentations?

    • Yes, ClickWebinar is fully compatible with Mac. Mac documents that use extensions such as .ppt, .pptx, .pdf, .png etc. are compatible with Windows files using the same extensions and can be used in ClickWebinar without any problems. If you have different files that you would like to use and they cannot be uploaded to the library, you will have to convert them to one of the recognized formats.

  • How much bandwidth do I need for screen sharing?

    • To run smoothly, ClickWebinar will require around 512Kb/s for attendees and 1MB/s for presenters.

  2. Billing:

  • How can I pay for ClickWebinar?

    • We accept all major credit cards including VISA, MasterCard and American Express.

  • How do I change my billing details?

    • Log into your account and go to the SETTINGS section, then click the GO TO YOUR BILLING DETAILS button and, finally, UPDATE BILLING DETAILS. Enter your new billing information and save the settings.

  • Where can I see which payment plan I am on?

    • To view your current plan details, log into your account and go to the SETTINGS section. You will see a box on the right hand side showing your current payment plan.

  • How can I upgrade my ClickWebinar plan?

    • You can upgrade your plan at any time. Just go to SETTINGS and click the Upgrade button.

  • My account has expired. How do I restore it?

    • If we are not able to process the recurring payment for your account, you will not be able to run any meetings. You will be able to use your account again as soon as the new billing details are successfully entered. If you can’t access your account, just contact Support and we will help you out.

  3. Getting ready for the event:

  • How to prepare for an event?

    • We offer 20 tips to help you prepare for a successful event. Click here to download the .pdf.

  • How to schedule an event.

    • Choose the Schedule tab from the main menu. There you can choose to schedule a meeting (up to 25 people) or a webinar (up to 1000 people) by clicking Host a Meeting or Schedule a Webinar on the right hand side of the screen.

      You can choose to start the meeting instantly or set it up for a later time. In the newly opened window, you can adjust the settings for this event.

      Now you can assign a name to your event, add some information to the waiting room area and any information you’d like to appear in the room and when the invitations are sent. And, of course, you can create a password for your room, specify when the event should take place and how long it should last. You can also protect your event with individually assigned tokens that your attendees will need to provide when logging in (tokens are sent to them in the invitations).

      If you enable registration for your event, you will know in advance how many people want to take part and capture any additional information you need. Simply go to the Registration tab and choose which details you require for registration. You can also provide a URL where they will be redirected after the registration is completed.

  • How do I invite attendees to my event?

    • If the event hasn't started yet, then you can invite attendees by clicking 'edit details' and then choose if you want to invite Presenters or Participants. You will need the names and email addresses to invite presenters, and you will be able to choose the participants from your ClickWebinar address book or enter them one by one.

  • Can I customize the messages sent from ClickWebinar?

    • You can only add the signature that will be used. This is done in Settings, Personal Details.

  • Is it possible to limit access to the meeting room to those who have the password?

    • Yes, you can create password protected meeting rooms so that only the participants who have the password would be able to join. To set the password, go to 'view/edit details' on the right hand side of the room and 'EDIT THIS MEETING'. Remember that you need to let your attendees know what the password is, otherwise they will not be able to join the meeting.

      You can also create a token protected room. Each of the invited attendees will receive an individually assigned token in the invitation and they will need to provide it when logging into the room.

  • How do I customize the meeting room with my own colors and logo?

    • You can customize every room with your own logo and/or color themes. To do this, log into your account and click Personalize your meetings and choose the room. If you personalize your default room, all newly created rooms will look like that. To give your room a custom look, just click on the elements presented in the window. You can also customize your personal website here.

  • How do I reschedule an event?

    • You can reschedule the meeting at any time. Just go to SCHEDULED in the menu bar and click edit details. Here you can adjust the time and other settings of your meeting.

  • How do I resend an invitation?

    • To resend invitations, go to 'view/edit details' and then choose if you wish to invite Presenters or Participants. Then you need to provide their email addresses (and first and last names for Presenters) and click the button to send your messages.

  4. During an event:

  • How do I join a meeting or a webinar?

    • Everybody can access an event if they have the URL for the room where it will take place. Simply paste it into your browser address bar and you will be taken to the room.

      If you do not have this link, you can also access the event from our main site http://www.clickmeeting.com/. Click Join a Meeting and provide the ID of the event you wish to take part in.

      If you do not have this either, then the only other way you can log in is by clicking the Join button in the email received from the organizer.

  • How do I set up my camera and sound?

    • After you log into the room where the event will take place, click the options button in the Camera and voice pod and choose Audio/Video settings. You will need to click Allow in the next window to enable access to your equipment. In this window, you will choose which microphone you would like to use (if you have more than one) or may change the Microphone again. Your camera should be detected automatically, but if you have more than one, you will be prompted to choose which one ClickWebinar should use.

  • What is the maximum size of the files I can upload for an event?

    • The maximum file size you can upload for your event is 50MB.

  • Can I enable video/microphone for an attendee?

    • Yes. If you only wish a person to speak and not be able to control the event, you can click on the person's nickname, then click the green microphone icon. After the person accepts, a green microphone will appear next to his/her nickname.

  • Can I change someone who entered the room from an attendee to a presenter?

    • It is possible to change the status of any attendee to presenter. Just click on the person’s nickname and choose this option. The newly assigned presenter will be able to speak to everyone and share his/her presentations.

  • Can I play a video for my attendees?

    • You. You can play files from YouTube using the button available in the SHARE pod or use a file previously uploaded to the Storage in your account.

  • Can my attendees collaborate during the event?

    • Yes. To collaborate on a project using whiteboard, click WHITEBOARD in the SHARE pod. In the bottom right hand corner, you will see the Collaborate check box. Check it to enable collaboration. Please note that it may not be a good idea to enable collaboration during webinars when there are a large number of participants.

  • How can I enable or disable chat?

    • To do either, click the settings icon in the CHAT pod and check or uncheck the Enable for Participants option.

  • Can we collaborate on the same document during the meeting?

    • You can make notes at the same time on whiteboard. We are working on a new feature that will let you collaborate on documents.

  • How to use an avatar instead of video?

    • From the settings window, click the use avatar button, and the avatar settings window will appear. From the select from library tab, you can choose from an assortment of default smileys and images. Click upload from computer at the bottom of the window to import a picture of yourself. From the capture from camera tab, you can instantly take a snapshot using your webcam.

  • How to end the meeting?

    • Click the end session button at the top right of the meeting window. You can choose exit myself to leave the room, but keep it open for attendees who are still downloading files, chatting, or reviewing media. Choose end session to close the meeting for all attendees.

  5. After an event:

  • What can I view in my Statistics?

    • Statistics let you view details regarding your events and attendees. For example, when the event started and how long it lasted, how many people took part and where they were from. You can see attendee nicknames and find out more about their meeting history by clicking on a particular nickname.

  • How to send a thank you note to attendees of my meetings?

    • ClickWebinar will automatically send a thank you message after the event is finished and attendees are taken to the 'thank you' page. This page loads after the event is ended by the organizer or presenter.

  • Can I keep track of my meeting history?

    • Yes, the details of all your meetings will be saved in your account, and you can look them up at any time.

  6. Troubleshooting:

  • The file that I am trying to upload to Iibrary is stuck on 100%.

    • There may be a delay refreshing the progress view. If this persists and refreshing the site does not have any effect, then try removing the file by clicking the Delete link on the right hand side. If this doesn’t work, please Add the file again after a few minutes and, if the same thing happens, then please contact Customer Support.

  • I turned on camera and sound but I don't hear anything?

    • a) Make sure your device(s) is/are plugged in and working correctly.

      We recommend testing them by launching any other application that requires their use. If everything is OK, then go to your event room and click the START CAMERA AND VOICE. You must allow Flash Player to access your device so please click the Allow button. If you do not hear/see anything, then click the Settings icon in the CAMERA AND VOICE pod and then Audio/Video settings. Using the drop down list(s), check if you have the correct microphone and camera chosen. If not, then choose the correct device(s). This should solve the problem, however, if it does not help, then please contact our Customer Support.

      b) Make sure you don’t have any other application running which requires the use of camera/microphone (i.e. Skype), as this could interfere with ClickWebinar if you are running both at the same time.

  • I hear an echo when I am speaking

    • Echo is caused by the fact that the microphone is forwarding sounds that are emitted by the speakers. We recommend using headsets in order to avoid this problem.

  • I want to share the screen, but others don’t see it.

    • For screen sharing to work, you need to allow the Java Script plugin to be downloaded after you choose the screen sharing option. If you downloaded the plugin and your attendees still do not see anything, then make sure that your browser is not blocking it. If this does not help, then please contact our Customer Support.

  d in and working correctly.

  We recommend testing them by launching any other application that requires their use. If everything is OK, then go to your event room and click the START CAMERA AND VOICE. You must allow Flash Player to access your device so please click the Allow button. If you do not hear/see anything, then click the Settings icon in the CAMERA AND VOICE pod and then Audio/Video settings. Using the drop down list(s), check if you have the correct microphone and camera chosen. If not, then choose the correct device(s). This should solve the problem, however, if it does not help, then please contact our Customer Support.

  b) Make sure you don’t have any other application running which requires the use of camera/microphone (i.e. Skype), as this could interfere with ClickWebinar if you are running both at the same time.

I hear an echo when I am speaking

• Echo is caused by the fact that the microphone is forwarding sounds that are emitted by the speakers. We recommend using headsets in order to avoid this problem.

I want to share the screen, but others don’t see it.

• For screen sharing to work, you need to allow the Java Script plugin to be downloaded after you choose the screen sharing option. If you downloaded the plugin and your attendees still do not see anything, then make sure that your browser is not blocking it. If this does not help, then please contact our Customer Support.